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Faveo HELPDESK for ResellerClub Free Download

Faveo HELPDESK for ResellerClub Free Download 
The word Faveo comes from Latin which means to be favourable. Which truly highlights vision, scope as well as the functionality of the product that Faveo is. It’s specifically designed to cater the needs of Reseller Club resellers, empowering them with state of art, ticket based support system.
Step by step video guide to be uploaded soon.

FEATURES

Reseller Club Integration: User logs in via store front email address, Get user order details in the ticket
Installer: Easy to use step by step installer, very easy to install this application
Advance Helpdesk: It’s a simple, yet full pledged help desk system with email integration & many more features
Ticketing Management Faveo ticketing management system helps you to manage tickets and queries efficiently and effectively
Priority Management Faveo comes loaded with integrated time-assigned priority ticket resolution and support system
Rich Text HTML editor Faveo comes with Rich HTML text editor and allow to reply to ticket in rich HTML text
Auto Reply Faveo comes auto reply system for every ticket raised and reply
Customer Portal Faveo comes with customer portal to track ticket status and access knowledge base
Reports Faveo lets you maintain steady and detailed record of all the tickets that have been managed and resolved
Collaborators Faveo supports adding multiple collaborators to a ticket
Assign Tickets Faveo allows assignment of tickets to particular agent as well as departments
Internal Notes Faveo lets you maintain internal notes for each ticket for easy collaboration between the team
Canned Responses Faveo comes with ability to define template message for most common queries to save time

ROAD MAP – FUTURE UPDATES TO BE ADDED

  • Multilingual support
  • Knowledge base integration
  • Form Builder

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